Technology Support for Students and Families

  • The Family Technology Helpdesk phone number is 315.963.4379. Please call the Family Helpdesk with any questions about using your computer or Chromebook or accessing any of your class materials. Hours areon normally scheduled schools days from 8 a.m. to 4 p.m. Monday, Wednesday and Friday; 9:30 a.m. to 5:30 p.m. on Tuesdays. 

Help Documents

Browser Types

  • Chrome

    Standard browser on Chromebooks, can also be used on other machines. To find extensions, users should look next to the address bar for the icon or click on the 3 dots under the "X" used to close the window. To turn extensions on or off, users would click on the 3 dots, hover over "More Tools," select "Extensions," and use the toggle next to the particular extension.

    Standard browser on Apple devices.
    Microsoft Edge/ Internet Explorer

    Standard browser on Microsoft devices. May cause issues with certain Google features.