Computer Support Services

  • The computer support service provides an array of technology-related functions to enhance or expand district capabilities. We strategize with districts to develop and deploy cost-effective solutions that improve productivity and capability.


    Technology Support

    CiTi's Technology Team is available when district technical support teams need additional capacity or require special skills not available internally. We provide support via e-mail, phone or onsite. Costs are based on actual use and are quoted following an initial consultation with the district.

    Online Training / Instructor-led Training

    We provide a variety of training opportunities for district personnel. Training is offered in several formats including instructor-led, on-line computer-based and via live, remote connections through the Internet. In addition to creating and delivering training, CiTi personnel work with other training providers to coordinate supplementary training opportunities for our districts.

    Research and Consulting

    Our team provides research, consulting and development services to support district needs. Possible topics include networking, SharePoint sites, virtualization, educational software and hardware, adaptive technologies, server builds and integration, vendor selection, job candidate interview assistance, etc.


    The EduCloud@CiTi group at CiTi develops cloud-based solutions for districts. Solutions are delivered through the web and typically driven by SQL-compliant database architectures. This helps to assure that solutions are available at any time, from any location and from any type of Internet connected computer system.

    Some of our solutions include:

    Help Desk – An online system for tracking work orders, categorizing and reporting the activities and inventory of teams (Help Desk, technical support, operations and maintenance, etc).

    CDOS Online – a cloud-based credential management tool that helps track the progress of a student through the “4+CDOS” pathway.

    FBA/BIP Online – CiTi is pleased to provide districts an online solution to collect and process Functional Behavior Assessment (FBA) and Behavior Intervention Plan (BIP) documentation. This online tool allows assessment teams to contribute to collaborative confidential documentation replacing paper form based processes. This allows for CSE’s and their teams to have a process to edit, monitor, review, and report on current and consistent data.